Vacancy – Front Office Executive 

Our client is a leading provider of diesel injector pump spare parts in Kenya, known for delivering high-quality, reliable automotive products and exceptional customer service to both individual mechanics and corporate clients. As the business continues to grow, they are seeking to hire a warm, organized, and professional Front Office Executive to support their expanding operations.The Front Office Executive will serve as the face of the organization at the front desk, ensuring every client receives a welcoming, professional, and efficient experience. The role will also involve managing social media platforms, handling phone communications, and supporting the smooth day-to-day running of the office. 

Key Responsibilities

• Serve and attend to customers at the front counter in a professional, friendly, and efficient manner.
• Receive, screen, and direct all incoming phone calls, taking accurate messages where necessary. 
• Manage and grow social media accounts, including content posting, responding to inquiries, and maintaining an active online presence. 
• Maintain a clean, organized, and welcoming front office environment at all times. 
• Assist with general administrative and office tasks as assigned by management. 
• Record and relay customer inquiries, orders, and feedback to the relevant team members.
• Support colleagues across departments with ad hoc tasks to ensure smooth office operations. 

Qualifications & Requirements

• Diploma or Bachelor’s degree in Front Office Management, Hospitality, Business Administration, or a related field. 
• Minimum of 1 year of experience in a front office, receptionist, or customer-facing role.
• Proficient in social media platforms (Instagram, Facebook, TikTok, WhatsApp Business) and able to create simple, engaging content. 
• Strong multitasker who can handle counter duties, phone calls, and office tasks simultaneously.
• Honest, trustworthy, and discreet in handling company and client information. 
• Friendly, approachable, and customer-focused — able to make every client feel welcomed 
• Self-driven and able to manage responsibilities with minimal supervision. 
• A collaborative team player who works well with colleagues across all departments. 
• Well-presented, punctual, and consistently professional in conduct and appearance. 

How to Apply  

If qualified and interested, please send your CV to Careers@fanisi.net by Wednesday 13 th May 2026, indicating ‘Front Office Executive’ in the subject line. Interviews are on a rolling basis. Only shortlisted candidates will be contacted. Fanisi HR Solutions is an equal opportunity employer.